FAQ

  1. How long does shipping take?

    Shipping times vary depending on your location.Estimated delivery times are usually between 5–15 business days for most Middle East countries.Once your order has been shipped, you will receive tracking information by email.

  2. Do you provide tracking information?

    Yes.After your order is shipped, a tracking number will be sent to your email address.Please allow a few days for tracking updates to appear.

  3. Can I return my order?
    Yes.We accept returns within 14 days after delivery for eligible items.
    Products must be unused and in their original packaging.For more details, please review our Return & Refund Policy.
  4. What payment methods do you accept?
    We accept secure payments through trusted payment providers, including:
    Credit/Debit Cards
    PayPal
    Other secure payment methods available at checkout.All transactions are protected with secure encryption technology.
  5. How can I contact customer support?
    You can contact our support team anytime at:
    Support: support@sollvra.com
    Business Inquiries: info@sollvra.com
    We usually respond within 24–48 business hours.