Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with us. Below is our shipping policy designed to provide a clear and smooth shopping experience.

Orders are usually processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons or promotional periods, processing times may be slightly extended.

Estimated delivery times vary depending on destination country and local courier services.

Please note that delivery times are estimates and may vary due to customs clearance, local logistics, weather conditions, or peak shopping seasons.

Shipping costs are calculated at checkout based on destination and selected shipping method.

We may occasionally offer free shipping promotions on selected products or regions.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow some time for tracking updates to appear after shipment.

International orders may be subject to customs duties, import taxes, or other local fees depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer.

Customers are responsible for providing accurate shipping details.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

If your package is significantly delayed or appears lost, please contact us and we will assist in working with the shipping carrier.

However, we are not responsible for delays caused by:

If a customer refuses delivery of an order, shipping fees and any return costs may be deducted from the refund amount.

If you have any questions regarding shipping, please contact us:

Email: support@sollvra.com

Business Hours: Monday – Friday